Job Description
Join Boston Customer Solutions as a Full-Time Call Center Agent and become the voice of excellence! We're seeking passionate professionals to deliver exceptional customer experiences in our state-of-the-art downtown Boston facility. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment where your growth is prioritized. Perfect for career starters or experienced communicators looking to make an impact in the heart of New England.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient in Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) candidates strongly encouraged