Job Description
Join our award-winning customer experience team in Omaha and become the voice of innovation! At Omaha Connect Solutions, we're transforming how businesses connect with their customers through cutting-edge technology and exceptional service. We offer a dynamic, supportive environment where your talents shine, comprehensive benefits, and clear pathways for career advancement. If you're passionate about problem-solving and making a tangible impact, this is your opportunity to thrive in Nebraska's growing tech hub.
Responsibilities
- Handle 60+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce/Zendesk)
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical support teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training and process improvements
- Support omnichannel communications (chat, email, phone) as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (rotating schedule)
- Positive attitude with service-oriented mindset