Job Description
Join our award-winning customer experience team in Baton Rouge! Dynamic Solutions Inc. is seeking passionate Full-Time Call Center Agents to deliver exceptional service to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your career growth is prioritized. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficient with Windows OS and basic software
- Must pass background check and drug screening