Job Description
Join our award-winning customer experience team in Riverside, CA! ConnectCare Solutions is seeking passionate Full-Time Call Center Agents to deliver exceptional service to our healthcare clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. We provide paid training, flexible scheduling, and recognition programs for top performers. Help us transform patient experiences while advancing your career in one of California's most vibrant communities!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve patient inquiries and concerns regarding healthcare services
- Accurately document interactions in CRM systems
- Collaborate with medical teams to coordinate patient needs
- Meet/exceed performance metrics (call quality, resolution rates)
- Participate in ongoing training and process improvements
- Maintain HIPAA compliance and data security protocols
Qualifications
- 1+ years customer service or call center experience
- Excellent verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Healthcare industry knowledge preferred
- Spanish bilingual skills highly desirable