Job Description
Join Alaska's premier telecommunications leader as a Full-Time Call Center Agent in Anchorage! We're seeking customer-focused professionals to deliver exceptional service to Alaskans. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment. If you're passionate about problem-solving and thrive in dynamic settings, apply today to build your career with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and service options
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving aptitude with attention to detail
- Resilience under pressure and adaptability to change
- Alaska residency required for in-office position
- Background check and drug screen required