Job Description
Are you ready to launch a rewarding career in customer service? ConnectCare Services is looking for a driven Customer Support Trainee to join our expanding team in Corpus Christi, TX.
In this role, you will serve as the first point of contact for our valued clients. We provide a structured mentorship program designed to equip you with the skills necessary to excel in a fast-paced support environment. If you have a passion for helping others and a desire to learn, we want to hear from you.
Why You’ll Love Working With Us:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways from Trainee to Senior Support Specialist.
- Training: Comprehensive on-the-job training and certification support.
- Benefits: Medical, dental, and vision insurance available for full-time employees.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Learn and master internal CRM software to log interactions and track customer issues.
- Collaborate with senior support staff to troubleshoot complex technical problems.
- Document customer feedback and identify trends to help improve our products and services.
- Escalate unresolved issues to management while ensuring the customer feels heard.
- Complete all required training modules and pass assessments to advance in your role.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Basic computer literacy and a typing speed of 40+ WPM.
- Ability to work flexible hours, including evenings and weekends.
- A positive attitude and a genuine willingness to learn new technologies.