Job Description
Launch your career in customer service with Phoenix Connect Solutions! We're seeking motivated Call Center Agents to join our dynamic team in Phoenix, AZ. No experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and a supportive work environment where your growth is prioritized.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting client relationships. We value strong communication skills and a positive attitude over prior experience. Join us to develop valuable skills while making a real impact in our community.
Responsibilities
- Handle 50-70 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain call quality metrics
- Collaborate with team members to escalate complex issues and ensure seamless resolution
- Participate in ongoing training to enhance product knowledge and service techniques
- Meet performance targets including call handling time and customer satisfaction scores
- Identify upsell opportunities and contribute to revenue growth initiatives
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED)
- Clear communication skills with strong verbal articulation
- Basic computer literacy and data entry proficiency
- Ability to navigate multiple systems simultaneously
- Excellent problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends
- Must pass background check and drug screening