Job Description
Join our award-winning customer support team in Jersey City and launch your career in telecommunications! We're seeking motivated individuals with no prior experience to become the voice of our clients. Enjoy comprehensive paid training, flexible scheduling options, and clear career advancement paths. Our modern downtown office offers a collaborative environment where your growth is our priority.
What We Offer:
- 40-hour paid training program
- Health/dental/vision benefits after 60 days
- Tuition reimbursement program
- Monthly performance bonuses
- Free parking and transit stipend
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM tools and knowledge base
- Document interactions accurately in company systems
- Meet daily productivity and quality metrics
- Collaborate with team members to improve service
- Participate in ongoing skills development
Qualifications
- High school diploma or equivalent required
- Clear, articulate communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work in fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet connection for remote options