Job Description
Join our award-winning customer experience team as a Remote Call Center Agent in Richmond, VA! We're seeking tech-savvy communicators to deliver exceptional service from the comfort of your home office. With flexible scheduling and comprehensive benefits, this is your chance to grow professionally while making a real impact. Our cutting-edge virtual platform ensures seamless collaboration with teammates nationwide. Apply today and start your journey with a company that invests in your success!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and ticketing systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with specialists for complex issue resolution
- Participate in ongoing product training and coaching sessions
Qualifications
- 1+ years customer service/call center experience
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Proficiency with Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced virtual environment
- Must pass background check and credit verification