Job Description
Join our award-winning customer experience team at Nexus Customer Solutions! We're seeking passionate Full-Time Call Center Agents to deliver exceptional service to our tech clients in San Francisco. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace where your voice matters.
As a key player in our 24/7 support hub, you'll resolve complex inquiries while building lasting customer relationships. We invest heavily in your growth through continuous training and career advancement opportunities. Ready to thrive in a dynamic environment where every interaction counts?
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve technical inquiries using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams to escalate complex issues
- Participate in quality assurance reviews and coaching sessions
Qualifications
- Minimum 1 year call center or customer service experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma; college degree preferred
- Flexible availability including weekends/holidays