Job Description
Join Pittsburgh Connect Solutions as a Call Center Agent with premium equipment provided! We're seeking dynamic professionals to deliver exceptional customer experiences from our state-of-the-art facility. Enjoy a collaborative environment with cutting-edge technology, comprehensive training, and growth opportunities in the heart of Pittsburgh's thriving business district.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using provided CRM systems and headsets
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Pittsburgh location