Job Description
Are you a motivated individual seeking a direct hire opportunity to launch a rewarding career in customer service? Apex Customer Experience Group is looking for a dedicated Customer Support Trainee to join our dynamic team in Charlotte, NC.
In this role, you will receive comprehensive training and mentorship to become a top-tier support professional. We value curiosity, resilience, and a desire to help others. If you are ready to step into a role where your growth is our priority, we want to meet you.
Why Join Us?
- Direct Hire: No contracting agencies—this is a direct opportunity to join our permanent staff.
- Growth Path: Clear trajectory for advancement into Senior Support and Team Lead roles.
- Modern Environment: Work in a state-of-the-art facility in the heart of Uptown Charlotte.
Responsibilities
- Learn and Master: Complete a structured training program to master our products, services, and internal CRM systems.
- Customer Interaction: Assist customers via phone, email, and chat by addressing inquiries, resolving issues, and providing accurate information.
- Problem Solving: Identify customer needs and propose effective solutions to ensure high satisfaction rates.
- Documentation: Accurately log customer interactions and issue resolutions in our ticketing system.
- Team Collaboration: Work closely with mentors and team leads to refine communication skills and technical knowledge.
- Feedback Loop: Provide feedback to management regarding common customer pain points and product improvements.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Communication: Exceptional verbal and written communication skills with a focus on empathy and professionalism.
- Technical Proficiency: Comfortable navigating computer software and learning new applications quickly.
- Attitude: A positive, can-do attitude with a strong willingness to learn and adapt.
- Availability: Ability to work a full-time schedule, including some weekends or holidays as needed.
- Location: Must be willing to work on-site in Charlotte, NC.