Job Description
Join Nevada Tech Solutions' award-winning customer support team in Henderson, NV! We're seeking passionate individuals ready to launch their careers in tech customer service. As a Customer Support Trainee, you'll receive comprehensive training on our cutting-edge platforms while delivering exceptional service to clients across the Southwest. Enjoy competitive pay, benefits, and clear career progression paths within our rapidly expanding organization.
Responsibilities
- Master company products/services through structured onboarding programs
- Resolve customer inquiries via phone, email, and chat channels
- Document cases accurately in CRM systems with precision
- Collaborate with senior agents to resolve complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Identify trends and propose process improvements
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service or tech support experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and web-based tools
- Ability to work flexible schedules including weekends
- Basic technical troubleshooting aptitude
- Valid US work authorization required