Job Description
Join our award-winning customer experience team as a Full-Time Call Center Agent in sunny St. Petersburg, FL! We're seeking dynamic individuals passionate about delivering exceptional service while enjoying Florida's vibrant lifestyle. With competitive compensation, comprehensive benefits, and career growth opportunities, this is your chance to thrive in a supportive environment where your voice matters.
What We Offer:
- Starting pay at $18/hour + performance bonuses
- Health/dental/vision insurance after 60 days
- Paid time off and holidays
- Tuition reimbursement program
- Modern, beach-adjacent workplace
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM software (Salesforce/Zendesk)
- Meet/exceed 90% customer satisfaction and first-call resolution targets
- Document interactions accurately in compliance with HIPAA/FERPA
- Collaborate with supervisors to improve service quality
- Participate in ongoing product training and team meetings
Qualifications
- 1+ years customer service or call center experience
- Minimum 45 WPM typing speed and basic PC proficiency
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college preferred)
- Flexible availability including nights/weekends
- Spanish bilingualism highly desirable