Job Description
Join our award-winning customer experience team in the heart of New Orleans! Delta Customer Solutions is seeking passionate individuals to represent top brands as Full-Time Call Center Agents. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. Why work with us? Flexible scheduling, performance bonuses, and free downtown parking. What you'll love: Modern workspace with collaborative pods, wellness programs, and regular team-building events. Apply today to become part of New Orleans' premier customer service hub!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed monthly KPIs for resolution time and satisfaction
- Collaborate with support teams on complex escalations
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Windows OS and CRM platforms
- Exceptional communication and active listening skills
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including evenings/weekends
- Passion for problem-solving and conflict resolution