Job Description
Join our award-winning customer experience team in Charlotte, NC! We're offering a $3,000 sign-on bonus for qualified Call Center Agents to kickstart your career. As a vital member of our support hub, you'll resolve inquiries with empathy and efficiency while representing industry-leading brands. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound calls via phone, email, and chat channels
- Resolve customer inquiries with first-contact resolution excellence
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service protocols
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends