Job Description
Join our award-winning team as a Front Desk Receptionist with comprehensive paid training! We're seeking a motivated professional to deliver exceptional guest experiences at our luxury property in Santa Ana. This role offers full benefits, career advancement, and competitive compensation. No prior experience required – we provide all necessary training to help you succeed in this dynamic hospitality environment. Enjoy a supportive workplace culture with opportunities for growth into management roles.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle multi-line phone systems and route inquiries appropriately
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate reservation records
- Uphold brand standards through professional appearance and communication
- Resolve guest concerns promptly and escalate complex issues
- Assist with event coordination and meeting room bookings
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Proficiency in basic office software (MS Office Suite)
- Customer service mindset with problem-solving aptitude
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and willingness to learn new systems
- Valid California driver's license (for occasional errands)