Job Description
Join our dynamic team as a Front Desk Receptionist at our flagship San Jose location! We provide all necessary equipment including modern touch-screen check-in systems, noise-canceling headsets, and ergonomic workstations. Enjoy a supportive environment where your professionalism shines while managing guest experiences with cutting-edge tools. This role offers growth opportunities in our expanding hospitality chain.
Responsibilities
- Manage guest check-in/check-out processes using provided digital systems
- Coordinate with housekeeping and maintenance teams via integrated communication tools
- Handle multi-line phone system with call forwarding capabilities
- Process payments and manage reservations through proprietary software
- Maintain lobby presentation using supplied equipment and supplies
- Resolve guest inquiries using provided resource manuals
- Assist with event coordination using digital scheduling tools
Qualifications
- Proven experience in front desk or customer service roles
- Proficiency with digital check-in systems and office software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Professional appearance and demeanor
- High school diploma or equivalent; hospitality certification preferred
- Flexibility to work weekends/holidays
- Basic math and cash handling skills