Job Description
Join our award-winning team as a Front Desk Receptionist and make a lasting first impression! We're seeking a polished, energetic professional to represent our luxury hotel's brand with excellence. This full-time role offers immediate start for the right candidate, competitive pay, and growth opportunities in the heart of downtown St. Louis.
Responsibilities
- Manage check-in/check-out processes for hotel guests with precision and warmth
- Answer multi-line phone system and direct inquiries to appropriate departments
- Coordinate concierge services and local attraction bookings
- Maintain accurate guest records and reservation systems
- Process payments and manage cash handling procedures
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional guest interactions
Qualifications
- Minimum 1 year experience in customer service or hospitality reception
- Proficient with hotel management software (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Professional appearance and polished phone etiquette
- Basic knowledge of St. Louis attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required