Job Description
Join our award-winning team at Orlando Premier Hospitality Group as a Front Desk Receptionist! We're offering a competitive hourly wage plus a $1,500 sign-on bonus for exceptional candidates who bring energy and professionalism to our guest experience. This role is perfect for career-minded individuals who thrive in fast-paced environments and want to grow within our luxury hospitality brand. Enjoy comprehensive benefits, paid training, and a supportive work culture in the heart of Orlando's tourism district.
Responsibilities
- Deliver exceptional guest service through in-person, phone, and digital communication channels
- Manage check-in/check-out procedures efficiently using our proprietary reservation system
- Coordinate concierge services, transportation, and guest requests with precision
- Maintain immaculate front desk areas and public spaces according to brand standards
- Process payments and resolve billing inquiries with accuracy and diplomacy
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Implement upselling strategies to enhance guest experiences and revenue
Qualifications
- Minimum 2 years of front desk or customer service experience in hospitality
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Exceptional communication skills with fluency in English and Spanish
- Ability to multitask effectively during peak operational hours
- Strong problem-solving skills with a solutions-oriented mindset
- Professional appearance and polished demeanor
- Flexibility to work evenings, weekends, and holidays
- Valid Florida driver's license preferred