Job Description
Are you a dedicated professional with a passion for exceptional customer service? Metro Health & Wellness Center is seeking a dynamic Front Desk Receptionist to join our team in Saint Paul, MN. In this pivotal role, you will be the welcoming face of our organization, ensuring a seamless experience for every patient and visitor. We pride ourselves on a modern, supportive work environment.
We are looking for individuals who are organized, approachable, and ready to contribute to our growing team. While this position is based in our Saint Paul office, we offer a hybrid-friendly schedule to accommodate work-life balance.
Responsibilities
- Front Line Management: Greet all visitors warmly and professionally, directing them to the appropriate departments or staff members.
- Communication Hub: Answer a multi-line phone system with a polite and helpful demeanor, screening and transferring calls efficiently.
- Scheduling Coordination: Manage the calendar for the office, scheduling appointments, and sending reminder notifications to patients.
- Administrative Support: Handle incoming and outgoing mail, package deliveries, and distribute messages accurately.
- Data Entry: Maintain accurate patient records and perform general office filing and document management.
- Lobby Maintenance: Ensure the reception area is clean, organized, and welcoming at all times.
- Customer Relations: Assist with patient check-ins and provide directions to the facility as needed.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous experience in a receptionist or front desk role preferred.
- Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills with a strong focus on customer service.
- Organization: Strong organizational skills with the ability to multitask in a fast-paced environment.
- Interpersonal: Professional appearance and a friendly, approachable demeanor.
- Availability: Ability to work flexible hours, including occasional evenings or weekends.