Job Description
We are seeking a highly organized and welcoming Front Desk Receptionist to join our dynamic team in Orlando, FL. As the face of Apex Health Systems, you will play a crucial role in creating a positive first impression for our patients and visitors.
At Apex Health Systems, we are committed to removing barriers to your success. We are proud to offer a fully equipped workspace for all new hires, including a company-issued laptop, professional headset, badge access, and office supplies. You won't need to worry about bringing your own gear; we provide everything you need to hit the ground running.
Responsibilities
- Manage a high-volume of incoming calls and route inquiries to the appropriate departments with professionalism and efficiency.
- Greet patients, visitors, and clients warmly, ensuring a welcoming environment upon arrival.
- Handle front desk operations including check-in procedures, appointment scheduling, and registration.
- Maintain accurate and up-to-date digital and physical records of patient visits and inquiries.
- Process incoming and outgoing mail, packages, and faxes.
- Collaborate with the administrative team to ensure office operations run smoothly.
Qualifications
- Minimum of 2 years of experience in a receptionist, administrative assistant, or customer service role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic knowledge of practice management software.
- Strong verbal and written communication skills with a polished phone demeanor.
- Exceptional organizational skills and the ability to multitask in a fast-paced, busy environment.
- High school diploma or GED required; Associate's degree preferred.