Job Description
Join our award-winning medical team as a Front Desk Receptionist in the heart of Lubbock! We're seeking a polished professional to be the first point of contact for our patients and visitors. This role offers competitive compensation, comprehensive benefits, and a supportive environment where your customer service skills shine. If you thrive in fast-paced healthcare settings and excel at creating positive first impressions, apply today!
Responsibilities
- Manage patient check-in/check-out processes efficiently
- Answer multi-line phone system with exceptional etiquette
- Schedule and confirm patient appointments accurately
- Collect and verify insurance information
- Maintain organized patient records and filing systems
- Coordinate with clinical staff for patient flow
- Handle confidential information with HIPAA compliance
Qualifications
- High school diploma or equivalent required
- 1+ years experience in customer service/reception
- Proficient in Microsoft Office and scheduling software
- Strong written and verbal communication skills
- Ability to multitask in high-pressure environments
- Professional appearance and demeanor
- Bilingual (English/Spanish) preferred
- Healthcare experience highly desirable