Job Description
Join our award-winning team at Premier Healthcare Solutions as a Front Desk Receptionist and become the welcoming face of our state-of-the-art facility in Baton Rouge! We're seeking a polished professional with exceptional interpersonal skills to deliver outstanding patient experiences while managing critical administrative operations. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture where your contributions directly impact our community's health.
What We Offer:
- Competitive hourly rate ($14-$18) plus performance bonuses
- Comprehensive health benefits and retirement plan
- Professional development opportunities and career advancement
- Modern, collaborative work environment with flexible scheduling
Responsibilities
- Deliver exceptional customer service as the first point of contact for patients and visitors
- Manage multi-line phone system with professional call routing and message handling
- Coordinate patient check-in/check-out processes using EMR systems
- Maintain organized reception area and manage office supplies inventory
- Process insurance verification and collect patient payments
- Schedule appointments and manage provider calendars efficiently
- Collaborate with clinical teams to ensure seamless patient flow
- Handle confidential information with HIPAA-compliant protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years front desk or customer service experience
- Proficiency in EMR systems (Epic or similar) and Microsoft Office Suite
- Exceptional verbal communication and conflict resolution skills
- Strong organizational abilities with attention to detail
- Ability to multitask in a fast-paced healthcare environment
- Professional appearance and positive demeanor
- Basic knowledge of medical terminology a plus