Job Description
Are you a people-person with a knack for organization?
Horizon Medical Center is seeking a highly professional and welcoming Front Desk Receptionist to join our dynamic team in Louisville, KY. As the first point of contact for our patients and visitors, you will play a crucial role in creating a positive and efficient experience for everyone who walks through our doors.
We offer a competitive salary, comprehensive benefits package, and a supportive work environment where your contributions are valued.
Why Join Us?
- Competitive Salary & Benefits
- Health, Dental, and Vision Insurance
- Professional Development Opportunities
- Supportive and Collaborative Team Culture
Responsibilities
- First Impressions: Greet all visitors, patients, and staff warmly and professionally upon arrival, ensuring a welcoming atmosphere.
- Communication: Answer incoming phone calls with a polite and professional tone, directing them to the appropriate departments or personnel.
- Administrative Support: Manage the front desk by handling incoming and outgoing mail, packages, and faxes in an organized manner.
- Scheduling: Assist in scheduling appointments and managing the reception area calendar to ensure smooth operations.
- Data Entry: Accurately update patient records and maintain digital filing systems.
- Customer Service: Address inquiries and resolve issues promptly to ensure high levels of patient satisfaction.
- Office Management: Maintain a clean, organized, and well-stocked reception area for visitors.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous experience in a front desk, reception, or customer service role preferred.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills.
- Communication: Excellent verbal and written communication skills.
- Interpersonal: Strong interpersonal skills with the ability to remain calm and professional in a busy environment.
- Professionalism: A neat, professional appearance and a friendly demeanor.