Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Metro Richmond Medical Group! We're seeking a polished professional to create exceptional first impressions for our diverse patient base. Enjoy competitive benefits, career growth opportunities, and a supportive environment in Richmond's thriving medical district. If you thrive in fast-paced settings and excel at multitasking, apply today to become the welcoming face of our practice!
Responsibilities
- Manage patient check-in/out processes with accuracy and empathy
- Coordinate multi-line phone systems and route communications efficiently
- Maintain detailed appointment schedules and calendar management
- Process insurance verifications and collect patient payments
- Prepare daily reports and maintain confidential medical records
- Collaborate with clinical staff to ensure seamless patient flow
- Implement infection control protocols in reception areas
Qualifications
- Minimum 2 years front desk or customer service experience
- Proficiency with EHR systems (Epic preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic medical terminology knowledge
- Strong attention to detail and organizational abilities
- HIPAA compliance certification (or willingness to obtain)