Job Description
Join our award-winning team at Premier Hospitality Group as a Front Desk Receptionist! We're seeking a charismatic professional to be the first point of contact for our luxury hotel guests in downtown Toledo. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our growing hospitality empire. If you thrive in fast-paced environments and possess exceptional interpersonal skills, we encourage you to apply today!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle phone inquiries and reservations using our proprietary booking system
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute marketing promotions to enhance guest experiences
- Maintain a pristine and organized front desk area
- Resolve guest complaints with professionalism and empathy
Qualifications
- Minimum 2 years in customer service or hospitality roles
- Proficiency with reservation software (e.g., Opera, ResPax)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Ohio driver's license preferred
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Toledo tourism attractions
- CPR certification or willingness to obtain