Job Description
Join our award-winning hospitality team at the heart of downtown St. Louis! We're seeking a polished Front Desk Receptionist to deliver exceptional guest experiences at our premium property. This role is perfect for a professional who thrives in dynamic environments and takes pride in creating memorable first impressions. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement within our growing organization.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle phone calls, emails, and walk-in inquiries with exceptional professionalism
- Maintain accurate reservation systems and guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Assist with event coordination and meeting room setups
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Attention to detail and organizational excellence
- Flexible schedule availability including weekends/holidays
- High school diploma or equivalent required