Job Description
Join our award-winning team as the face of Baton Rouge's premier hospitality destination! We're seeking a polished Front Desk Receptionist to deliver exceptional guest experiences while managing high-volume operations. This role combines administrative precision with warm Southern hospitality in a fast-paced luxury environment. If you thrive in dynamic settings and take pride in creating memorable first impressions, apply today to become an integral part of our renowned guest services team.
Responsibilities
- Manage check-in/check-out procedures for 150+ daily guests with efficiency and accuracy
- Handle multi-line phone system, directing 50+ calls daily to appropriate departments
- Process reservations, payments, and billing using Opera PMS software
- Coordinate guest requests including transportation, dining, and concierge services
- Maintain meticulous records of guest preferences and special requests
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest inquiries and concerns with professionalism and discretion
Qualifications
- Minimum 2 years of front desk or customer service experience in hospitality
- Proficiency in reservation systems (Opera PMS preferred) and MS Office Suite
- Exceptional communication skills with fluency in English
- Ability to multitask in high-pressure environments while maintaining composure
- Strong organizational skills with attention to detail
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Professional appearance and courteous demeanor