Job Description
Join our award-winning medical team in the heart of Music City! Nashville Healthcare Group is seeking a dynamic Front Desk Receptionist to be the first point of contact for our patients and visitors. This pivotal role combines exceptional customer service with operational excellence in a fast-paced healthcare environment. If you thrive in high-touch roles and want to make a meaningful impact, apply today!
Responsibilities
- Manage patient check-in/out processes with efficiency and empathy
- Answer multi-line phone system and route calls to appropriate departments
- Coordinate appointment scheduling and calendar management
- Maintain accurate patient records using EHR systems (Epic preferred)
- Assist with insurance verification and billing inquiries
- Manage office supplies inventory and reception area aesthetics
- Collaborate with clinical teams to ensure seamless patient flow
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in customer service or reception roles
- Proficiency with Microsoft Office Suite and scheduling software
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic medical terminology knowledge
- Strong attention to detail and organizational abilities
- Tennessee driver's license and reliable transportation