Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Metropolitan Healthcare Group. We're seeking a polished professional to deliver exceptional first impressions in our state-of-the-art St. Louis facility. This pivotal role combines administrative excellence with patient-centered care in a dynamic environment. Enjoy competitive benefits, growth opportunities, and the chance to make a tangible difference in our community's health journey.
Responsibilities
- Manage patient check-in/out processes with efficiency and empathy
- Coordinate multi-specialty appointment scheduling via EHR system
- Handle high-volume phone calls with HIPAA-compliant protocols
- Process insurance verifications and billing documentation
- Maintain immaculate reception area and patient waiting space
- Collaborate with clinical staff to optimize patient flow
- Resolve patient inquiries with professionalism and discretion
Qualifications
- Minimum 2 years medical front desk or customer service experience
- Proficiency in EHR systems (Epic/NextGen preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced healthcare environment
- Detail-oriented with strong organizational abilities
- Valid Missouri driver's license (if required for off-site duties)
- Basic medical terminology certification preferred