Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Harbor Pointe Medical Center. We're seeking a polished professional to deliver exceptional patient experiences while managing critical administrative operations. This high-paying role includes comprehensive benefits and career advancement opportunities in a state-of-the-art facility.
Responsibilities
- Manage patient check-in/out processes with efficiency and empathy
- Coordinate multi-specialty appointment scheduling across 15+ departments
- Handle confidential patient records and HIPAA-compliant documentation
- Process insurance verifications and billing inquiries
- Oversee office inventory management and vendor relationships
- Maintain immaculate reception area standards
- Serve as primary point of contact for patient concerns and escalations
Qualifications
- 3+ years medical reception or high-volume customer service experience
- Expert knowledge of Epic EMR systems
- Fluency in English/Spanish bilingual communication
- Advanced proficiency in Microsoft Office Suite
- Professional appearance and exceptional phone etiquette
- Ability to multitask in fast-paced clinical environments
- Strong problem-solving and conflict resolution skills
- Valid Texas driver's license (required for occasional facility transport)