Job Description
Join our award-winning healthcare team as a Senior Front Desk Receptionist at Harbor Pointe Medical Center. We're seeking a polished professional to deliver exceptional patient experiences while managing our state-of-the-art front desk operations. This high-paying role includes comprehensive benefits, career advancement opportunities, and a collaborative work environment in Corpus Christi's premier medical district. Apply today to secure your position in a team that values excellence and employee growth.
Responsibilities
- Manage multi-line phone systems and triage incoming calls with precision
- Coordinate patient check-ins using advanced EHR systems while maintaining HIPAA compliance
- Oversee daily appointment scheduling and calendar management for 15+ providers
- Execute complex administrative tasks including insurance verification and billing support
- Mentor junior reception staff on service standards and protocol adherence
- Collaborate with clinical teams to ensure seamless patient flow and satisfaction
- Implement front desk efficiency improvements using data-driven insights
Qualifications
- Minimum 3 years of high-volume front desk experience in healthcare or luxury hospitality
- Proficiency with EHR systems (Epic or Cerner preferred)
- Exceptional communication skills with multilingual capabilities (Spanish/English required)
- Proven ability to manage complex scheduling in fast-paced environments
- Advanced knowledge of medical terminology and insurance protocols
- Strong leadership experience with staff training initiatives
- Associate's degree in healthcare administration or related field