Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at our Richmond location! We're seeking a polished professional to be the first point of contact for patients and visitors. This dynamic role combines exceptional customer service with administrative excellence in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities with a leader in patient care.
Our ideal candidate thrives in collaborative settings and possesses exceptional organizational skills. You'll manage patient check-ins, coordinate appointments, and maintain a welcoming atmosphere while handling confidential information with discretion. If you're passionate about creating positive first impressions and supporting healthcare operations, we want to meet you!
Responsibilities
- Manage patient check-in/check-out procedures with efficiency and empathy
- Coordinate daily appointment schedules and manage provider calendars
- Answer multi-line phone system and route calls to appropriate departments
- Maintain accurate patient records using EMR/EHR systems
- Process insurance verifications and collect co-payments
- Prepare daily reports and maintain office supplies inventory
- Collaborate with clinical staff to ensure seamless patient flow
Qualifications
- Minimum 2 years front desk or customer service experience
- Proficiency with EMR/EHR systems and Microsoft Office Suite
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced healthcare environment
- Strong attention to detail and organizational abilities
- Professional appearance and courteous demeanor
- HIPAA compliance knowledge required