Job Description
Join TechSupport Solutions Inc. as a Customer Support Trainee in Baton Rouge and unlock your potential with flexible scheduling! We're seeking motivated individuals with exceptional communication skills to provide world-class support to our diverse client base. Enjoy a modern remote-friendly environment, comprehensive training, and career growth opportunities—all while maintaining work-life balance through customizable hours. Perfect for students, parents, or anyone needing adaptable scheduling without compromising on professional development.
Responsibilities
- Deliver empathetic and efficient customer support via phone, chat, and email
- Master our product portfolio through structured on-the-job training
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify trends and provide feedback for service improvements
- Maintain high customer satisfaction scores (CSAT)
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and typing skills (30+ WPM)
- Exceptional verbal and written communication abilities
- Strong problem-solving and active listening skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing schedules and priorities
- Customer service experience preferred but not required
- Reliable internet connection for remote work