Job Description
Join CustomerFirst Solutions as a Customer Support Trainee in Jacksonville, FL and enjoy the flexibility to balance work with life! We're seeking motivated individuals to provide exceptional support experiences while growing in a dynamic environment. Our comprehensive training program equips you with the tools to succeed in customer service, tech troubleshooting, and communication skills. With competitive pay, flexible scheduling options, and clear advancement pathways, this is your opportunity to launch a rewarding career in customer support without compromising your personal commitments.
Responsibilities
- Deliver empathetic, efficient support via phone, email, and chat channels
- Master company products/services through immersive training modules
- Document customer interactions with precision in CRM systems
- Collaborate with senior agents to resolve complex inquiries
- Identify process improvement opportunities and provide feedback
- Maintain high satisfaction metrics while meeting SLAs
- Adapt to flexible scheduling including evenings/weekends
Qualifications
- High school diploma or equivalent required
- Exceptional written and verbal communication skills
- Basic proficiency with Microsoft Office and web applications
- Strong problem-solving and active listening abilities
- Flexibility to work varied shifts (mornings, evenings, weekends)
- Customer service experience preferred but not required
- Ability to learn quickly in a fast-paced environment
- Reliable internet connection for remote work options