Job Description
Join our award-winning customer support team in sunny Orlando! We're seeking passionate individuals to become our next Customer Support Trainees. Enjoy the flexibility of part-time hours while launching your career in a dynamic, growth-oriented environment. No prior experience required – we provide comprehensive training and mentorship to help you thrive.
At Orlando Solutions Group, we believe in work-life balance and invest heavily in our team's development. This role offers competitive pay, benefits, and opportunities for advancement. If you're a people person with a knack for problem-solving and want to make a real difference, we encourage you to apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using our knowledge base and tools
- Document interactions accurately in CRM systems
- Collaborate with senior agents to escalate complex issues
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response times and customer satisfaction
- Contribute feedback to improve support processes
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong written and verbal communication skills
- Proficient in basic computer applications
- Empathetic and patient problem-solving approach
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Previous customer service experience is a plus but not required