Job Description
Launch your customer service career with Coastal Connect Solutions! We're seeking motivated Customer Support Trainees in Virginia Beach to join our award-winning team. Enjoy unmatched flexibility with customizable hours while receiving paid training in communication, conflict resolution, and product expertise. Work in a modern, collaborative environment with growth opportunities into senior roles. Perfect for students, parents, or professionals seeking work-life balance. Our comprehensive onboarding program ensures you're set up for success from day one.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex technical issues
- Process orders and handle billing inquiries
- Participate in continuous training and skill development
- Contribute to team performance goals and metrics
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong written and verbal communication skills
- Comfortable with technology and learning new software
- Exceptional problem-solving abilities
- Adaptable schedule availability (evenings/weekends required)
- Previous customer service experience preferred
- Positive attitude and patience under pressure
- Basic computer proficiency with MS Office Suite