Job Description
Join our dynamic team as a Call Center Agent in Stockton, CA! We're urgently seeking customer-focused professionals to deliver exceptional service experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, CSAT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts including weekends
- Passion for helping others and positive attitude