Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Philadelphia! We're seeking energetic professionals to deliver exceptional support while enjoying flexible scheduling. With competitive pay and comprehensive training, this is your opportunity to grow with a leading industry player. Why Apply?
- Flexible shifts including evenings/weekends
- Performance-based bonuses
- Free parking and public transit reimbursement
- Health benefits for part-time employees
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work rotating shifts (including weekends)
- Basic typing proficiency (30+ WPM)
- Positive attitude under pressure
- Philadelphia residency preferred