Job Description
Ready to start your career tomorrow? Delta Customer Solutions is seeking energetic Call Center Agents to join our Baton Rouge team immediately. As a key member of our customer experience team, you'll be the voice of our brand while building meaningful connections with clients. We offer competitive pay, comprehensive training, and a supportive environment where your growth matters.
Why Join Us?
- Same-day onboarding available
- Health benefits and retirement plans
- Performance-based bonuses
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle 50+ daily inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems within SLA timelines
- Meet/exceed KPIs: 90% CSAT, <30s hold times, <6min handle time
- Upsell products/services using consultative approach
- Collaborate with tech teams to resolve complex escalations
- Maintain 99% compliance with company protocols
Qualifications
- High school diploma/GED (college preferred)
- 1+ years customer service/call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in Zendesk/Salesforce platforms
- Strong conflict resolution and active listening skills
- Ability to multitask in high-volume environment
- Flexible schedule availability (evenings/weekends)