Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Tulsa! We're seeking energetic individuals with exceptional communication skills to deliver outstanding support to our clients. Enjoy flexible scheduling, competitive compensation, and a supportive environment where your growth is prioritized. No experience required – we provide comprehensive training to set you up for success. Be part of a company that values work-life balance and recognizes your contributions!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in client databases
- Collaborate with team members to escalate complex issues
- Maintain performance metrics (call quality, resolution time)
- Participate in ongoing training and coaching sessions
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Resilience under pressure and problem-solving mindset
- Flexible availability including evenings/weekends
- Basic computer proficiency (MS Office Suite)
- Positive attitude with team-oriented approach