Job Description
Join New Orleans' premier customer service team! Delta Solutions Inc. is seeking dynamic individuals to represent our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in the heart of the Big Easy. We provide paid training and a supportive work environment designed for your success.
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Meet/exceed performance metrics (call volume, resolution rate, CSAT)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Strong communication and conflict resolution skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with a positive attitude
- Available to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) candidates strongly preferred