Job Description
Join Coastal Connect Solutions as a Customer Support Trainee and kickstart your career in customer service with unmatched flexibility! We're seeking motivated individuals in Virginia Beach to provide exceptional support while enjoying adaptable work schedules. No prior experience is required – we provide comprehensive training to equip you with the skills needed to thrive. This role offers remote and hybrid options, competitive pay, and clear pathways to advancement within our growing team.
Responsibilities
- Deliver empathetic and efficient customer support via phone, email, and chat
- Accurately document interactions in CRM systems and maintain case records
- Collaborate with senior agents to resolve complex customer inquiries
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to process improvements and share customer feedback with the team
- Uphold company standards for quality and customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- Excellent communication skills and strong problem-solving abilities
- Comfortable working independently in a flexible schedule environment
- Basic proficiency with digital tools and willingness to learn new software
- Positive attitude and ability to remain calm under pressure
- Reliable internet connection for remote/hybrid work options
- Valid Virginia ID and ability to pass standard background check