Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy a flexible schedule, comprehensive training, and a supportive environment where your voice matters. Perfect for students, parents, or career changers seeking meaningful part-time work in Philadelphia's vibrant business district.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues using CRM tools while maintaining service quality metrics
- Document interactions accurately in Salesforce and Salesforce
- Collaborate with team leads to improve service processes
- Meet performance targets including call volume and resolution rates
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and web-based applications
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Arch Street location
- Flexible availability including evenings and weekends