Job Description
Join our award-winning customer experience team in sunny San Diego! Pacific Connect Solutions is seeking passionate Call Center Agents to deliver exceptional service while advancing your career in a dynamic, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your professional development.
Why Work With Us?
- Industry-leading training programs
- Clear advancement paths to Team Lead/Supervisor roles
- Modern downtown office with ocean views
- Flexible scheduling options
- Health, dental, and vision insurance
Responsibilities
- Handle 80-100 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical issues
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Meet/exceed key performance metrics: CSAT, FCR, and AHT
- Collaborate with technical support teams for complex escalations
- Participate in weekly coaching sessions and training workshops
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in high-volume call centers
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Spanish fluency required (Bilingual candidates preferred)
- High school diploma or equivalent; college degree a plus
- Must pass background check and pre-employment assessment