Job Description
Join Nexus Solutions' award-winning customer support team in Indianapolis! We're seeking passionate individuals to launch their careers in tech through our comprehensive 12-week paid training program. As a Customer Support Trainee, you'll master industry-leading tools and techniques while delivering exceptional experiences to our global client base. Our modern downtown office offers collaborative workspaces, wellness programs, and clear growth paths to senior support roles. No prior experience required – we provide all the training needed to succeed!
Responsibilities
- Master product knowledge and troubleshooting procedures through immersive training
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document cases accurately in our CRM system while maintaining quality standards
- Collaborate with senior agents to resolve complex technical issues
- Continuously improve processes through feedback and performance metrics
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Comfortable working in fast-paced, technology-driven environments
- Basic computer proficiency and willingness to learn new software
- Customer-focused mindset with patience and resilience
- Ability to work flexible hours including weekends (rotation)