Job Description
Join our award-winning customer service team in Anaheim and jumpstart your career with an exclusive $1,500 sign-on bonus! At CustomerConnect Solutions, we empower agents with cutting-edge technology and comprehensive training to deliver exceptional experiences. Enjoy a vibrant work culture, competitive benefits, and growth opportunities in one of California's most dynamic cities. Apply today and transform your passion for helping people into a rewarding career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Flexible availability (evenings/weekends required)
- Spanish fluency highly desirable