Job Description
Join our award-winning customer service team in Durham, NC and kickstart your career with a $2,500 sign-on bonus! At Apex Customer Solutions, we empower agents with cutting-edge technology and comprehensive training to deliver exceptional experiences. Enjoy competitive compensation, flexible scheduling options, and a supportive culture that values growth. Apply today to become part of our dynamic team serving Fortune 500 clients!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues on first contact
- Utilize CRM tools to document interactions and update account details
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Strong communication and active listening skills
- Proficiency with Windows OS and basic software
- Ability to type 30+ WPM with accuracy
- Resilience under pressure and conflict resolution skills
- Flexible availability including evenings/weekends
- Positive attitude and team player mentality