Job Description
Are you a charismatic communicator looking for a rewarding part-time opportunity in the heart of the nation's capital? Apex Contact Solutions is seeking dedicated Call Center Agents to join our dynamic team in Washington, DC. We pride ourselves on delivering exceptional customer experiences and offer a supportive, collaborative work environment.
In this role, you will serve as the primary point of contact for our valued clients, handling inquiries with empathy and efficiency. Whether you are answering questions, resolving technical issues, or processing orders, your voice matters. We offer flexible scheduling options to help you balance work with your personal life.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on first-call resolution.
- Assist customers with product inquiries, troubleshooting, and account management.
- Document all customer interactions and resolutions accurately within our CRM system.
- Identify opportunities to cross-sell or upsell products/services to enhance customer value.
- Adhere to all company scripts, policies, and quality assurance standards.
- Collaborate with team leads and other departments to resolve complex escalated issues.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in a customer service or call center environment is a plus.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving abilities and a customer-first mindset.
- Must be able to work a flexible schedule, including evenings and weekends as needed.